{"id":9734,"date":"2023-05-28T09:41:14","date_gmt":"2023-05-28T09:41:14","guid":{"rendered":"http:\/\/www.nyandarua.go.ke\/?page_id=9734"},"modified":"2026-07-28T17:08:36","modified_gmt":"2026-07-28T17:08:36","slug":"public-service-administration-and-devolution","status":"publish","type":"page","link":"https:\/\/www.nyandarua.go.ke\/?page_id=9734","title":{"rendered":"Public Service, Administration and Devolution"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9734\" class=\"elementor elementor-9734\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-173639d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"173639d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-dc2420e\" data-id=\"dc2420e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c981d49 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c981d49\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-b49588f\" data-id=\"b49588f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-58465a0 elementor-widget elementor-widget-heading\" data-id=\"58465a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Administration and Devolution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78a8482 elementor-widget elementor-widget-text-editor\" data-id=\"78a8482\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Directorate of Administration and Devolution has evolved from being a unit in the office of the Governor and the Office of the County Secretary in the formative period of the County Government to a fully-fledged Directorate in the current administration. This elevated profile is expected to enhance the Directorate\u2019s capability to deliver on its mandate most of which is outlined in the County Government Act, 2012.<\/p><p>The Directorate of Administration and Devolution draws its mandate from the County Government Act 2012, and the Governor\u2019s Executive Order No. 1 of 2022<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6426c7 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e6426c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More Details <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4138a81 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4138a81\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3acd2d2\" data-id=\"3acd2d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-efb021b elementor-widget elementor-widget-heading\" data-id=\"efb021b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enforcement and Compliance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e09ee1 elementor-widget elementor-widget-text-editor\" data-id=\"0e09ee1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Enforcement and Compliance Directorate&#8217;s mandate include enforcing regulations and ensuring compliance with applicable laws. Its roles include regulatory compliance, inspections and investigations, enforcement actions, public safety and nuisance control, licensing and permits compliance, public awareness and education, collaboration and coordination, and data management and reporting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b91a75 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"4b91a75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More Details <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e154c4d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e154c4d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-e46546e\" data-id=\"e46546e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ef0c03 elementor-widget elementor-widget-heading\" data-id=\"8ef0c03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Human Resources Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1bdd8ef elementor-widget elementor-widget-text-editor\" data-id=\"1bdd8ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Division of Public Service is a division under the Department of Public Service, Administration and Devolution and has been mandated to support the County Public Service in order to achieve a responsive, effective, accountable and performance based Public Service aligned towards achieving all set targets.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2feb01b elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"2feb01b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More DEtails <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8615ba7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8615ba7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8972084\" data-id=\"8972084\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3004818 elementor-widget elementor-widget-heading\" data-id=\"3004818\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Performance management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e505c5 elementor-widget elementor-widget-text-editor\" data-id=\"7e505c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Directorate is a coordination unit for performance management in the County.<\/p><p>The Directorate is responsible for the following functions:<\/p><ol><li>Provide policy direction and strategic leadership for improved performance of the public service;<\/li><li>Co-ordinate performance contracting and appraisal in the County;<\/li><li>Develop guidelines on performance contracting and appraisals;<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-e939945 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"e939945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">More Details<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-4fa614f\" data-id=\"4fa614f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2a8ffe elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f2a8ffe\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-911b275\" data-id=\"911b275\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2aa8eba elementor-widget elementor-widget-html\" data-id=\"2aa8eba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================================\n     NYANDARUA COUNTY GOVERNMENT \u2014 SERVICE DELIVERY CHARTER\n     Department of Public Service, Administration and Devolution\n     Paste this entire block into a WordPress Custom HTML block\n     (or Elementor HTML widget \/ Canvas template). All styles are\n     scoped under .ndc-charter so they will not leak into the rest\n     of the site theme.\n     ============================================================ -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:opsz,wght@9..144,500;9..144,600;9..144,700&family=Inter:wght@400;500;600;700&family=Source+Serif+4:ital,wght@0,400;0,600;1,400&display=swap\" rel=\"stylesheet\">\n\n<style>\n  .ndc-charter {\n    --ndc-green-950: #0d2a1c;\n    --ndc-green-800: #14432b;\n    --ndc-green-700: #1c5636;\n    --ndc-green-100: #e7efe8;\n    --ndc-gold-600: #b8892b;\n    --ndc-gold-400: #d9ad55;\n    --ndc-gold-100: #f7ecd6;\n    --ndc-paper: #faf8f3;\n    --ndc-ink: #21261f;\n    --ndc-ink-soft: #4c5347;\n    --ndc-rule: #d8d2c1;\n    --ndc-radius: 2px;\n    box-sizing: border-box;\n    background: var(--ndc-paper);\n    color: var(--ndc-ink);\n    font-family: 'Inter', -apple-system, sans-serif;\n    line-height: 1.6;\n    max-width: 1080px;\n    margin: 0 auto;\n    padding: 0 0 4rem;\n    border: 1px solid var(--ndc-rule);\n  }\n  .ndc-charter *, .ndc-charter *::before, .ndc-charter *::after { box-sizing: border-box; }\n  .ndc-charter img { max-width: 100%; display: block; }\n\n  \/* ---------- Masthead ---------- *\/\n  .ndc-mast {\n    background: linear-gradient(135deg, var(--ndc-green-950) 0%, var(--ndc-green-700) 100%);\n    color: #f4f1e8;\n    padding: 2.75rem 2.5rem 2.25rem;\n    position: relative;\n    overflow: hidden;\n  }\n  .ndc-mast::after {\n    content: \"\";\n    position: absolute;\n    right: -60px; top: -60px;\n    width: 220px; height: 220px;\n    border: 1px solid rgba(217,173,85,0.35);\n    border-radius: 50%;\n  }\n  .ndc-mast::before {\n    content: \"\";\n    position: absolute;\n    right: 10px; top: 20px;\n    width: 140px; height: 140px;\n    border: 1px solid rgba(217,173,85,0.25);\n    border-radius: 50%;\n  }\n  .ndc-mast-eyebrow {\n    font-family: 'Inter', sans-serif;\n    font-size: 0.72rem;\n    letter-spacing: 0.22em;\n    text-transform: uppercase;\n    color: var(--ndc-gold-400);\n    font-weight: 600;\n    margin: 0 0 0.6rem;\n  }\n  .ndc-mast h1 {\n    font-family: 'Fraunces', serif;\n    font-weight: 600;\n    font-size: clamp(1.9rem, 3.4vw, 2.7rem);\n    line-height: 1.12;\n    margin: 0 0 0.85rem;\n    max-width: 26ch;\n  }\n  .ndc-mast-dept {\n    font-size: 0.98rem;\n    color: #e3e6da;\n    max-width: 46ch;\n    margin: 0 0 1.4rem;\n  }\n  .ndc-mast-dept strong { color: #fff; font-weight: 600; }\n  .ndc-mast-tags {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 0.5rem;\n    position: relative;\n    z-index: 1;\n  }\n  .ndc-mast-tag {\n    font-size: 0.76rem;\n    letter-spacing: 0.03em;\n    color: var(--ndc-green-950);\n    background: var(--ndc-gold-400);\n    padding: 0.32rem 0.75rem;\n    border-radius: 999px;\n    font-weight: 600;\n  }\n\n  \/* ---------- Gold rule \/ seal divider ---------- *\/\n  .ndc-seal-rule {\n    display: flex;\n    align-items: center;\n    gap: 0.9rem;\n    padding: 1.1rem 2.5rem;\n    background: var(--ndc-green-950);\n  }\n  .ndc-seal-rule .line { flex: 1; height: 1px; background: rgba(217,173,85,0.4); }\n  .ndc-seal-rule .dot { width: 6px; height: 6px; border-radius: 50%; background: var(--ndc-gold-400); }\n\n  \/* ---------- Vision \/ Mission \/ Values ---------- *\/\n  .ndc-vm {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 0;\n    border-bottom: 1px solid var(--ndc-rule);\n  }\n  .ndc-vm-card {\n    padding: 1.9rem 2.5rem;\n    border-right: 1px solid var(--ndc-rule);\n  }\n  .ndc-vm-card:last-child { border-right: none; }\n  .ndc-vm-label {\n    font-size: 0.68rem;\n    letter-spacing: 0.2em;\n    text-transform: uppercase;\n    color: var(--ndc-gold-600);\n    font-weight: 700;\n    margin: 0 0 0.5rem;\n  }\n  .ndc-vm-text {\n    font-family: 'Source Serif 4', serif;\n    font-size: 1.15rem;\n    font-style: italic;\n    color: var(--ndc-green-950);\n    margin: 0;\n  }\n\n  .ndc-values {\n    padding: 1.6rem 2.5rem 1.9rem;\n    border-bottom: 1px solid var(--ndc-rule);\n  }\n  .ndc-values-label {\n    font-size: 0.68rem;\n    letter-spacing: 0.2em;\n    text-transform: uppercase;\n    color: var(--ndc-gold-600);\n    font-weight: 700;\n    margin: 0 0 0.8rem;\n  }\n  .ndc-values-list {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 0.55rem;\n    list-style: none;\n    margin: 0; padding: 0;\n  }\n  .ndc-values-list li {\n    font-size: 0.83rem;\n    color: var(--ndc-green-800);\n    background: var(--ndc-green-100);\n    border: 1px solid #cfe0d3;\n    padding: 0.4rem 0.85rem;\n    border-radius: 999px;\n  }\n\n  \/* ---------- Directorate sections ---------- *\/\n  .ndc-directorate {\n    padding: 2.4rem 2.5rem 0.5rem;\n  }\n  .ndc-directorate-head {\n    display: flex;\n    align-items: baseline;\n    gap: 0.9rem;\n    margin-bottom: 1.4rem;\n    border-bottom: 2px solid var(--ndc-green-950);\n    padding-bottom: 0.9rem;\n  }\n  .ndc-directorate-num {\n    font-family: 'Fraunces', serif;\n    font-size: 1.6rem;\n    font-weight: 600;\n    color: var(--ndc-gold-600);\n    line-height: 1;\n  }\n  .ndc-directorate-head h2 {\n    font-family: 'Fraunces', serif;\n    font-weight: 600;\n    font-size: 1.35rem;\n    color: var(--ndc-green-950);\n    margin: 0;\n    line-height: 1.25;\n  }\n\n  .ndc-table-wrap {\n    overflow-x: auto;\n    margin-bottom: 2.4rem;\n    border: 1px solid var(--ndc-rule);\n  }\n  table.ndc-table {\n    width: 100%;\n    border-collapse: collapse;\n    font-size: 0.88rem;\n    min-width: 640px;\n  }\n  table.ndc-table thead th {\n    background: var(--ndc-green-950);\n    color: var(--ndc-gold-400);\n    text-align: left;\n    font-family: 'Inter', sans-serif;\n    font-weight: 600;\n    font-size: 0.72rem;\n    letter-spacing: 0.09em;\n    text-transform: uppercase;\n    padding: 0.85rem 1rem;\n  }\n  table.ndc-table th.ndc-col-num { width: 3.5rem; text-align: center; }\n  table.ndc-table th.ndc-col-cost { width: 6rem; }\n  table.ndc-table th.ndc-col-time { width: 12rem; }\n  table.ndc-table td {\n    padding: 0.9rem 1rem;\n    border-top: 1px solid var(--ndc-rule);\n    vertical-align: top;\n    color: var(--ndc-ink);\n  }\n  table.ndc-table td.ndc-col-num {\n    text-align: center;\n    color: var(--ndc-gold-600);\n    font-weight: 700;\n    font-family: 'Fraunces', serif;\n  }\n  table.ndc-table td.ndc-col-cost {\n    color: var(--ndc-green-700);\n    font-weight: 600;\n  }\n  table.ndc-table tbody tr:nth-child(even) { background: #f4f2ea; }\n  table.ndc-table tbody tr:hover { background: var(--ndc-green-100); }\n\n  \/* ---------- Obligations ---------- *\/\n  .ndc-obligations {\n    margin: 0 2.5rem 2.6rem;\n    background: var(--ndc-gold-100);\n    border: 1px solid #ecd9ab;\n    border-left: 4px solid var(--ndc-gold-600);\n    padding: 1.7rem 2rem;\n  }\n  .ndc-obligations h3 {\n    font-family: 'Fraunces', serif;\n    font-size: 1.05rem;\n    color: var(--ndc-green-950);\n    margin: 0 0 1rem;\n  }\n  .ndc-obligations ul {\n    margin: 0;\n    padding: 0;\n    list-style: none;\n    display: grid;\n    gap: 0.7rem;\n  }\n  .ndc-obligations li {\n    position: relative;\n    padding-left: 1.6rem;\n    font-size: 0.92rem;\n    color: var(--ndc-ink-soft);\n  }\n  .ndc-obligations li::before {\n    content: \"\";\n    position: absolute;\n    left: 0; top: 0.45em;\n    width: 8px; height: 8px;\n    background: var(--ndc-gold-600);\n    transform: rotate(45deg);\n  }\n\n  \/* ---------- Integrity banner ---------- *\/\n  .ndc-integrity {\n    margin: 0 2.5rem 2.6rem;\n    text-align: center;\n    background: var(--ndc-green-950);\n    color: #f4f1e8;\n    padding: 1.6rem 1.5rem;\n    position: relative;\n  }\n  .ndc-integrity::before, .ndc-integrity::after {\n    content: \"\";\n    position: absolute;\n    top: 50%; transform: translateY(-50%);\n    width: 34px; height: 1px;\n    background: var(--ndc-gold-400);\n  }\n  .ndc-integrity::before { left: 2rem; }\n  .ndc-integrity::after { right: 2rem; }\n  .ndc-integrity .top {\n    font-size: 0.7rem;\n    letter-spacing: 0.22em;\n    text-transform: uppercase;\n    color: var(--ndc-gold-400);\n    font-weight: 700;\n    margin: 0 0 0.35rem;\n  }\n  .ndc-integrity .bottom {\n    font-family: 'Fraunces', serif;\n    font-size: 1.15rem;\n    margin: 0;\n  }\n\n  \/* ---------- Feedback \/ Contact ---------- *\/\n  .ndc-contact {\n    margin: 0 2.5rem 2.5rem;\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(210px, 1fr));\n    gap: 1px;\n    background: var(--ndc-rule);\n    border: 1px solid var(--ndc-rule);\n  }\n  .ndc-contact-item {\n    background: var(--ndc-paper);\n    padding: 1.4rem 1.5rem;\n  }\n  .ndc-contact-label {\n    font-size: 0.66rem;\n    letter-spacing: 0.16em;\n    text-transform: uppercase;\n    color: var(--ndc-gold-600);\n    font-weight: 700;\n    margin: 0 0 0.45rem;\n  }\n  .ndc-contact-value {\n    font-size: 0.92rem;\n    color: var(--ndc-green-950);\n    font-weight: 600;\n    margin: 0;\n    word-break: break-word;\n  }\n  .ndc-contact-value a { color: var(--ndc-green-800); text-decoration: none; }\n  .ndc-contact-value a:hover { text-decoration: underline; }\n\n  .ndc-foot {\n    text-align: center;\n    padding: 1.4rem 1.5rem 0;\n    font-size: 0.76rem;\n    color: var(--ndc-ink-soft);\n    letter-spacing: 0.02em;\n  }\n\n  @media (max-width: 640px) {\n    .ndc-mast, .ndc-vm-card, .ndc-values, .ndc-directorate { padding-left: 1.25rem; padding-right: 1.25rem; }\n    .ndc-obligations, .ndc-integrity, .ndc-contact { margin-left: 1.25rem; margin-right: 1.25rem; }\n    .ndc-vm { grid-template-columns: 1fr; }\n    .ndc-vm-card { border-right: none; border-bottom: 1px solid var(--ndc-rule); }\n  }\n<\/style>\n\n<article class=\"ndc-charter\">\n\n  <!-- Masthead -->\n  <header class=\"ndc-mast\">\n    <p class=\"ndc-mast-eyebrow\">Nyandarua County Government<\/p>\n    <h1>Service Delivery Charter<\/h1>\n    <p class=\"ndc-mast-dept\"><strong>Department of Public Service, Administration and Devolution<\/strong> \u2014 Directorates of Administration &amp; Devolution | Inspectorate, Compliance &amp; Enforcement<\/p>\n    <div class=\"ndc-mast-tags\">\n      <span class=\"ndc-mast-tag\">Zero Tolerance to Corruption<\/span>\n      <span class=\"ndc-mast-tag\">We Uphold Absolute Integrity<\/span>\n    <\/div>\n  <\/header>\n\n  <div class=\"ndc-seal-rule\">\n    <span class=\"line\"><\/span><span class=\"dot\"><\/span><span class=\"line\"><\/span>\n  <\/div>\n\n  <!-- Vision & Mission -->\n  <div class=\"ndc-vm\">\n    <div class=\"ndc-vm-card\">\n      <p class=\"ndc-vm-label\">Our Vision<\/p>\n      <p class=\"ndc-vm-text\">A performance-oriented public service.<\/p>\n    <\/div>\n    <div class=\"ndc-vm-card\">\n      <p class=\"ndc-vm-label\">Our Mission<\/p>\n      <p class=\"ndc-vm-text\">To offer high quality public services, coordination, and compliance in transparency and efficiency.<\/p>\n    <\/div>\n  <\/div>\n\n  <!-- Core Values -->\n  <div class=\"ndc-values\">\n    <p class=\"ndc-values-label\">Our Core Values<\/p>\n    <ul class=\"ndc-values-list\">\n      <li>Integrity in Service Delivery<\/li>\n      <li>Professionalism<\/li>\n      <li>Respect for Human Rights &amp; Dignity<\/li>\n      <li>Transparency &amp; Accountability<\/li>\n      <li>Participatory Leadership<\/li>\n      <li>Collaboration &amp; Teamwork<\/li>\n      <li>Innovation &amp; Creativity<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- Directorate 1 -->\n  <section class=\"ndc-directorate\">\n    <div class=\"ndc-directorate-head\">\n      <span class=\"ndc-directorate-num\">01<\/span>\n      <h2>Directorate of Public Administration &amp; Devolution<\/h2>\n    <\/div>\n    <div class=\"ndc-table-wrap\">\n      <table class=\"ndc-table\">\n        <thead>\n          <tr>\n            <th class=\"ndc-col-num\">#<\/th>\n            <th>Core Activity<\/th>\n            <th>Requirements<\/th>\n            <th class=\"ndc-col-cost\">Cost<\/th>\n            <th class=\"ndc-col-time\">Timeframe<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td class=\"ndc-col-num\">1<\/td>\n            <td>Sub-County &amp; Ward Coordination<\/td>\n            <td>County Integrated Development Plan, Current Performance contracts<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">2<\/td>\n            <td>Development Project Coordination<\/td>\n            <td>Evidence of site handover-takeover<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">3<\/td>\n            <td>Staff Supervision<\/td>\n            <td>Clock-in registers<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">4<\/td>\n            <td>Inter-County Border Management<\/td>\n            <td>Formal complaint from parties involved, Contact details<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">5<\/td>\n            <td>Liquor Outlet Inspection &amp; Licensing<\/td>\n            <td>Application fee receipt, Duly filled application form, Previous license, Medical certificate for food handlers<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>As stipulated in the Nyandarua County Alcoholic Drinks Control Act<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">6<\/td>\n            <td>Dispute Resolution<\/td>\n            <td>Contact details, Formal complaint\/request<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">7<\/td>\n            <td>Revenue Enhancement Strategies<\/td>\n            <td>As per the Current Finance Act, Transport\/vehicle<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">8<\/td>\n            <td>Public Participation Facilitation<\/td>\n            <td>Formal notification by the concerned department, CIDPs, Annual Development Plans<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Immediately on request<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">9<\/td>\n            <td>Civic Education<\/td>\n            <td>Formal request, Target group, Logistical support<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">10<\/td>\n            <td>Official Event Representation<\/td>\n            <td>Formal notification, HE the Governor written speech, Logistical support<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Continuous<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">11<\/td>\n            <td>Devolution Conference Planning<\/td>\n            <td>Formal notification\/communication, List of prequalified suppliers, Budgetary allocation<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>4 months<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n  <\/section>\n\n  <!-- Directorate 2 -->\n  <section class=\"ndc-directorate\">\n    <div class=\"ndc-directorate-head\">\n      <span class=\"ndc-directorate-num\">02<\/span>\n      <h2>Directorate of Inspectorate, Compliance &amp; Enforcement<\/h2>\n    <\/div>\n    <div class=\"ndc-table-wrap\">\n      <table class=\"ndc-table\">\n        <thead>\n          <tr>\n            <th class=\"ndc-col-num\">#<\/th>\n            <th>Core Activity<\/th>\n            <th>Requirements<\/th>\n            <th class=\"ndc-col-cost\">Cost<\/th>\n            <th class=\"ndc-col-time\">Timeframe<\/th>\n          <\/tr>\n        <\/thead>\n        <tbody>\n          <tr>\n            <td class=\"ndc-col-num\">1<\/td>\n            <td>Compliance Inspection<\/td>\n            <td>Valid complaint \/ routine program<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Within 48 hours<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">2<\/td>\n            <td>Compliance Notice Issuance<\/td>\n            <td>Inspection findings<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Inspection findings<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">3<\/td>\n            <td>Enforcement Action<\/td>\n            <td>Enforcement action<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>As per legal timelines<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">4<\/td>\n            <td>Business Premise Closure<\/td>\n            <td>Serious violation<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Immediate \/ as prescribed<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">5<\/td>\n            <td>Public Complaint Handling<\/td>\n            <td>Formal complaint lodged<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Acknowledge within 24 hours<\/td>\n          <\/tr>\n          <tr>\n            <td class=\"ndc-col-num\">6<\/td>\n            <td>Complaint Feedback<\/td>\n            <td>Investigation completed<\/td>\n            <td class=\"ndc-col-cost\">Free<\/td>\n            <td>Within 7 working days<\/td>\n          <\/tr>\n        <\/tbody>\n      <\/table>\n    <\/div>\n  <\/section>\n\n  <!-- Obligations of our Stakeholders -->\n  <div class=\"ndc-obligations\">\n    <h3>Obligations of Our Stakeholders<\/h3>\n    <ul>\n      <li>Avail all relevant information, records, and documents required by the department for quicker and accurate responses.<\/li>\n      <li>Provide accurate documentation within the stipulated time for faster validation and payment.<\/li>\n      <li>Be conversant with basic laws, rules, and regulations within the County.<\/li>\n      <li>Accord county staff and security officers maximum cooperation and respect.<\/li>\n    <\/ul>\n  <\/div>\n\n  <!-- Integrity banner -->\n  <div class=\"ndc-integrity\">\n    <p class=\"top\">Zero Tolerance to Corruption<\/p>\n    <p class=\"bottom\">We Uphold Absolute Integrity<\/p>\n  <\/div>\n\n  <!-- Feedback & Contact -->\n  <section class=\"ndc-directorate\" style=\"padding-top:0;\">\n    <div class=\"ndc-directorate-head\">\n      <span class=\"ndc-directorate-num\">\u2014<\/span>\n      <h2>Feedback &amp; Contact Us<\/h2>\n    <\/div>\n  <\/section>\n  <div class=\"ndc-contact\">\n    <div class=\"ndc-contact-item\">\n      <p class=\"ndc-contact-label\">Suggestion Box<\/p>\n      <p class=\"ndc-contact-value\">Accessible at County Headquarters<\/p>\n    <\/div>\n    <div class=\"ndc-contact-item\">\n      <p class=\"ndc-contact-label\">Website<\/p>\n      <p class=\"ndc-contact-value\"><a href=\"https:\/\/www.nyandarua.go.ke\" target=\"_blank\" rel=\"noopener\">www.nyandarua.go.ke<\/a><\/p>\n    <\/div>\n    <div class=\"ndc-contact-item\">\n      <p class=\"ndc-contact-label\">Facebook<\/p>\n      <p class=\"ndc-contact-value\">Nyandarua County Government<\/p>\n    <\/div>\n    <div class=\"ndc-contact-item\">\n      <p class=\"ndc-contact-label\">X (Twitter)<\/p>\n      <p class=\"ndc-contact-value\">@NyandaruaCG018<\/p>\n    <\/div>\n    <div class=\"ndc-contact-item\" style=\"grid-column: 1 \/ -1;\">\n      <p class=\"ndc-contact-label\">Postal Address<\/p>\n      <p class=\"ndc-contact-value\">The Chief Officer, Public Administration &amp; Devolution, Nyandarua County, P.O. BOX 701-20303, Ol'Kalou<\/p>\n    <\/div>\n  <\/div>\n\n  <p class=\"ndc-foot\">Nyandarua County Government &bull; Department of Public Service, Administration and Devolution &bull; Official Service Delivery Charter<\/p>\n\n<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Administration and Devolution The Directorate of Administration and Devolution has evolved from being a unit in the office of the Governor and the Office of the County Secretary in the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-9734","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/pages\/9734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=9734"}],"version-history":[{"count":16,"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/pages\/9734\/revisions"}],"predecessor-version":[{"id":21317,"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=\/wp\/v2\/pages\/9734\/revisions\/21317"}],"wp:attachment":[{"href":"https:\/\/www.nyandarua.go.ke\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=9734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}