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Public Service, Administration and Devolution

Administration and Devolution

The Directorate of Administration and Devolution has evolved from being a unit in the office of the Governor and the Office of the County Secretary in the formative period of the County Government to a fully-fledged Directorate in the current administration. This elevated profile is expected to enhance the Directorate’s capability to deliver on its mandate most of which is outlined in the County Government Act, 2012.

The Directorate of Administration and Devolution draws its mandate from the County Government Act 2012, and the Governor’s Executive Order No. 1 of 2022

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Enforcement and Compliance

Enforcement and Compliance Directorate’s mandate include enforcing regulations and ensuring compliance with applicable laws. Its roles include regulatory compliance, inspections and investigations, enforcement actions, public safety and nuisance control, licensing and permits compliance, public awareness and education, collaboration and coordination, and data management and reporting.

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Human Resources Management

The Division of Public Service is a division under the Department of Public Service, Administration and Devolution and has been mandated to support the County Public Service in order to achieve a responsive, effective, accountable and performance based Public Service aligned towards achieving all set targets.

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Performance management

The Directorate is a coordination unit for performance management in the County.

The Directorate is responsible for the following functions:

  1. Provide policy direction and strategic leadership for improved performance of the public service;
  2. Co-ordinate performance contracting and appraisal in the County;
  3. Develop guidelines on performance contracting and appraisals;
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Nyandarua County Government

Service Delivery Charter

Department of Public Service, Administration and Devolution — Directorates of Administration & Devolution | Inspectorate, Compliance & Enforcement

Zero Tolerance to Corruption We Uphold Absolute Integrity

Our Vision

A performance-oriented public service.

Our Mission

To offer high quality public services, coordination, and compliance in transparency and efficiency.

Our Core Values

  • Integrity in Service Delivery
  • Professionalism
  • Respect for Human Rights & Dignity
  • Transparency & Accountability
  • Participatory Leadership
  • Collaboration & Teamwork
  • Innovation & Creativity
01

Directorate of Public Administration & Devolution

# Core Activity Requirements Cost Timeframe
1 Sub-County & Ward Coordination County Integrated Development Plan, Current Performance contracts Free Continuous
2 Development Project Coordination Evidence of site handover-takeover Free Continuous
3 Staff Supervision Clock-in registers Free Continuous
4 Inter-County Border Management Formal complaint from parties involved, Contact details Free Continuous
5 Liquor Outlet Inspection & Licensing Application fee receipt, Duly filled application form, Previous license, Medical certificate for food handlers Free As stipulated in the Nyandarua County Alcoholic Drinks Control Act
6 Dispute Resolution Contact details, Formal complaint/request Free Continuous
7 Revenue Enhancement Strategies As per the Current Finance Act, Transport/vehicle Free Continuous
8 Public Participation Facilitation Formal notification by the concerned department, CIDPs, Annual Development Plans Free Immediately on request
9 Civic Education Formal request, Target group, Logistical support Free Continuous
10 Official Event Representation Formal notification, HE the Governor written speech, Logistical support Free Continuous
11 Devolution Conference Planning Formal notification/communication, List of prequalified suppliers, Budgetary allocation Free 4 months
02

Directorate of Inspectorate, Compliance & Enforcement

# Core Activity Requirements Cost Timeframe
1 Compliance Inspection Valid complaint / routine program Free Within 48 hours
2 Compliance Notice Issuance Inspection findings Free Inspection findings
3 Enforcement Action Enforcement action Free As per legal timelines
4 Business Premise Closure Serious violation Free Immediate / as prescribed
5 Public Complaint Handling Formal complaint lodged Free Acknowledge within 24 hours
6 Complaint Feedback Investigation completed Free Within 7 working days

Obligations of Our Stakeholders

  • Avail all relevant information, records, and documents required by the department for quicker and accurate responses.
  • Provide accurate documentation within the stipulated time for faster validation and payment.
  • Be conversant with basic laws, rules, and regulations within the County.
  • Accord county staff and security officers maximum cooperation and respect.

Zero Tolerance to Corruption

We Uphold Absolute Integrity

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Feedback & Contact Us

Suggestion Box

Accessible at County Headquarters

Website

www.nyandarua.go.ke

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Nyandarua County Government

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@NyandaruaCG018

Postal Address

The Chief Officer, Public Administration & Devolution, Nyandarua County, P.O. BOX 701-20303, Ol'Kalou

Nyandarua County Government • Department of Public Service, Administration and Devolution • Official Service Delivery Charter

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